Privacy Policy

Depending on how you interact with us, we may collect the following categories of Personal Data:

• Identity and contact data, such as your name, email address, phone number, billing address and delivery address;
• Account and profile data, such as login credentials, registered devices, account settings and preferences;
• Transaction and payment data, such as purchase history, returns, invoices, payment status, delivery information and related service records;
• Technical and usage data, such as IP address, browser type, device information, system logs, pages viewed, clickstream data, search activity and cookie-related data;
• Communications data, such as enquiries, customer support records, survey responses, reviews and social media interactions;
• Marketing and verification data, such as marketing preferences, consent records, fraud-prevention checks and identity verification information where necessary and lawful.

• Directly from you, including when you create an account, place an order, make a payment, request delivery, contact customer support, sign up for marketing communications, participate in a promotion, attend an event, complete a survey, or otherwise interact with us;
• Automatically through your use of our website or services, including through cookies, server logs, device identifiers and similar technologies;
• From third parties and other sources, including payment processors, delivery partners, identity-verification providers, analytics providers, social media platforms, advertising partners, affiliates, business partners and, where relevant, persons who provide your details to facilitate a gift purchase, delivery or other transaction you request.

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy notices before providing them with Personal Data.

• to create and manage your account, provide our website and services, process purchases, returns and repairs, and arrange delivery or collection;
• to authenticate users, verify transactions, prevent fraud, secure our systems, investigate incidents and protect our customers, personnel and business;
• to respond to enquiries, provide customer support, manage complaints, administer promotions and communicate with you about your orders, services, appointments or account;
• to operate, maintain, analyse and improve our website, stores, service offerings, customer experience, internal processes and business operations;
• to send marketing and promotional communications where permitted by law and, where required, with your consent; and
• to comply with legal, regulatory, tax, accounting, audit and reporting obligations, and to establish, exercise or defend legal claims.

• enable core website functions;
• remember your settings and preferences;
• understand and improve website performance and usage;
• support security and, where permitted, measure content and marketing effectiveness.

You can manage cookies through your browser or device settings and, where available, through our cookie controls. If you disable certain cookies, some parts of the website may not function properly.

• Strictly necessary cookies, which are required for the operation and security of the website;
• Performance and analytics cookies, which help us understand usage and improve the website;
• Functional cookies, which remember your choices and preferences; and
• Advertising or marketing cookies, which may be used, where applicable and lawful, to support relevant advertising and campaign measurement.

We may share Personal Data in the following circumstances:

• with our affiliates and group companies where reasonably necessary for internal administration, governance, customer support, service delivery, reporting, security or compliance;
• with service providers, contractors, agents, processors and business partners that support payment processing, delivery, hosting, customer communications, technical support, analytics, fraud prevention, security, repair services, marketing or other operational functions, subject to appropriate contractual and organisational safeguards; and
• with banks, insurers, auditors, legal advisers, professional consultants and other advisers where reasonably necessary for legitimate business, legal or compliance purposes.

We may also disclose Personal Data:

• to verify transactions or delivery details, investigate fraud, prevent unlawful activity and protect our customers, personnel, property and business;
• to a prospective or actual purchaser, investor, successor or relevant counterparty in connection with a merger, acquisition, restructuring, financing or sale of all or part of our business, subject to appropriate confidentiality protections;
• to comply with legal or regulatory obligations, lawful requests from competent authorities, court orders, or to establish, exercise or defend legal claims; and
• where you have asked us to share your information or where you have otherwise given your consent.

• request information about and access to the Personal Data we hold about you;
• request correction of inaccurate or incomplete Personal Data;
• request deletion or erasure of Personal Data in appropriate circumstances;
• object to or request restriction of certain processing;
• withdraw consent at any time where processing is based on consent;
• request the transfer or portability of Personal Data where applicable; and
• lodge a complaint with the Nigeria Data Protection Commission or another competent supervisory authority, where applicable.

To exercise your privacy rights, please contact us using the details below. We may request information reasonably necessary to verify your identity before acting on your request. We will consider and respond to requests in accordance with applicable law. In some circumstances, we may lawfully decline a request, including where the request conflicts with our legal obligations, prejudices the rights of others, undermines fraud-prevention or security measures, or is manifestly unfounded or excessive.

If you believe your privacy rights have been infringed, you may contact us first so that we can investigate and respond. You may also lodge a complaint with the Nigeria Data Protection Commission or another competent authority, where applicable.

• Children: Our website and services are not intended to collect Personal Data from children except where a product, service or activity is specifically designed for them and lawfully supported by a parent, guardian or authorised institution. Where required by law, we will obtain appropriate consent before processing a child’s Personal Data and apply additional protections. If you believe that a child has provided Personal Data to us inappropriately, please contact us so that we can take appropriate steps.
• Personal Data breaches: We maintain incident response procedures for the identification, assessment, containment and remediation of Personal Data breaches. Where a breach occurs, we will investigate it and make any notifications required by applicable law to the relevant authority and affected individuals.